Bookings and booking alterations may be requested to be confirmed by return email or text.
We reserve to right to request 100% deposit, or part thereof, upon booking.
Minimum numbers apply and passenger loadings are subject to change at the operator’s discretion.
All eftpos transactions incur a 1% fee.
At least 14 days prior notice is required to obtain a full refund due to our booking commitments. Bush Pilots Australia reserves the right to charge up to 50% of the listed fare for cancellations within 14 days but more than 48 hours prior to the scheduled departure.
Bush Pilots Australia reserves the right to charge up to 100% of the listed fare for cancellations within 48 hours of the scheduled departure.
Flights cancelled due to inclement weather will be rescheduled however if this is not practical a refund will be issued less a 5% handling fee.
In the event of any cancellation, passengers will incur the cost of any pre-booked expenses such as pre-booked accommodation or pre-booked tours.
When claiming hardship, a 10% handling fee will apply and a doctor’s certificate must be produced prior to any refund being issued.
Operations may be limited or altered due to weight restrictions pertaining to an individual or to groups.
We reserve the right to limit or alter passenger numbers and/or fares accordingly.
Flight options and/or costs may be limited by aircraft availability.
All flight routes and schedules may be subject to change without notice at the pilot’s discretion.
The company accepts no responsibility for costs incurred by passengers on account of their independent tour schedule or booking commitments as a result of operational changes made to it’s (the company’s) own tour schedule including weather related delays.