Terms and Conditions

Bookings

  • Bookings and booking alterations may be requested to be confirmed by return email or text.
  • We reserve to right to request 100% deposit, or part thereof, upon booking.
  • Minimum numbers apply and passenger loadings are subject to change at the operator’s discretion.
  • All eftpos transactions incur a 1% fee.

Cancellation

  • At least 14 days prior notice is required to obtain a full refund due to our booking commitments. Bush Pilots Australia reserves the right to charge up to 50% of the listed fare for cancellations within 14 days but more than 48 hours prior to the scheduled departure.
  • Bush Pilots Australia reserves the right to charge up to 100% of the listed fare for cancellations within 48 hours of the scheduled departure.
  • Flights cancelled due to inclement weather will be rescheduled however if this is not practical a refund will be issued less a 5% handling fee.
  • In the event of any cancellation, passengers will incur the cost of any pre-booked expenses such as pre-booked accommodation or pre-booked tours.
  • When claiming hardship, a 10% handling fee will apply and a doctor’s certificate must be produced prior to any refund being issued.

Limitations

  • Operations may be limited or altered due to weight restrictions pertaining to an individual or to groups.
  • We reserve the right to limit or alter passenger numbers and/or fares accordingly.
  • Flight options and/or costs may be limited by aircraft availability.
  • All flight routes and schedules may be subject to change without notice at the pilot’s discretion.
  • The company accepts no responsibility for costs incurred by passengers on account of their independent tour schedule or booking commitments as a result of operational changes made to it’s (the company’s) own tour schedule including weather related delays.